Smartylife Sp. z o. o. cares about customer satisfaction, which is why we allow the return of purchased products and accept complaints.
§ 1. Returns
1.1. The customer has the right to withdraw from the contract and return the purchased goods without giving any reason within 14 days from the date of delivery.
1.2. To exercise your right to return, please:
- Completing the return form (available on the website),
- Send it via email to : kontakt@smartylife.pl .
1.3. The customer bears the return shipping costs.
1.4. The goods should be returned to the following address: Smartylife Sp. z o. o.
PL. Kashubian 8 / 311
81-350 Gdynia
1.5. The goods must be returned intact, with original packaging and all accessories.
1.6. Refunds will be processed within 14 days of receipt and acceptance of the return. Refunds will be made to the bank account used for payment, unless otherwise agreed.
§ 2. Complaints
2.1. If the purchased product has defects, the Customer has the right to file a complaint.
2.2. Complaints can be submitted by sending a description of the defect and proof of purchase to the e-mail address: kontakt @smartylife .pl .
2.3. After receiving the notification, we will contact the Client within 14 business days to determine further steps.
2.4. If the complaint is accepted, we will repair or replace the defective product with a new one or, if this is not possible, we will make a refund.
§ 3. Additional information
3.1. To avoid damage, please protect the products appropriately before shipping.
3.2. If you require additional information, please contact us:
E-mail: contact @smartylife .pl
Phone: +48 500 112 477
