§ 1. General provisions
1.1. The online store smartylife.pl , hereinafter referred to as the "Store", is run by Smartylife Sp. z o. o., entered into the register of entrepreneurs by the District Court under KRS number 0001130043, with its registered office in Gdynia (PL. Kaszubski 8 / 311, 81-350 Gdynia), Tax Identification Number (NIP) 5862410359, hereinafter referred to as the "Seller".
1.2. The Seller offers products presented on the Store's website, hereinafter referred to as "Goods", under the terms and conditions set out in these Regulations.
1.3. The Regulations are available before the conclusion of the agreement via the "Regulations" tab on the main page of the service, where the Client can download and print them. At the Client's request, the Regulations can be made available in a way that allows their acquisition, reproduction and recording.
1.4. "Customer" is a natural person with full or limited legal capacity, a legal person or an organizational unit without legal personality that places an order or registers an account in the Store.
§ 2. Making purchases
2.1. The smartylife.pl online store is open 24 hours a day, orders are processed on working days (Monday - Friday, 8:00 a.m. - 3:00 p.m.), except for holidays.
2.2. Placing an order is possible with or without a user account.
2.3. To place an order, the Customer:
- selects a product and adds it to the cart;
- selects the delivery and payment method;
- accepts the Regulations and confirms the order by clicking the "Order and pay" button.
2.4. After placing the order, the Customer receives an e-mail confirming the order, which constitutes the conclusion of the sales contract.
§ 3. Delivery of goods
3.1. Delivery is made in accordance with the method chosen by the Customer, with the costs indicated when placing the order.
3.2. The shipping time is from 1 to 7 working days from receipt of payment.
3.3. The customer has the right to refuse to accept a damaged shipment and to draw up a report with the delivery person.
§ 4. Payments
4.1. Prices of Goods are given in PLN, include VAT and do not include delivery costs.
4.2. The customer can pay using the methods indicated in the "Payments" tab.
§ 5. Right of withdrawal
5.1. A Customer who is a consumer may withdraw from the contract within 14 days of delivery of the Goods by submitting a statement by e-mail or telephone.
5.2. The Customer is obliged to return the Goods to the Store's address, and the Seller will refund all costs related to the order.
§ 6. Complaints
6.1. Complaints can be submitted by email or phone. Contact details, a description of the defect and the order number are required.
6.2. The Seller will respond to the complaint within 14 business days.
§ 7. Protection of personal data
7.1. The administrator of the personal data of the Customers is Smartylife Sp. z o. o., with its registered office in Gdynia.
7.2. Customer data is processed in accordance with the Privacy Policy.
§ 8. Final provisions
8.1. The settlement of disputes between the Seller and the Customer who is a consumer shall be subject to the competent courts in accordance with the provisions of law.
8.2. These Regulations may be changed and the changes will be published on the Store's website.
